Privacy Policy

Clean Green Safe ("CGS", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use the Clean Green Safe website at cleangreensafe.com.au and any related services (collectively, the "Service").

By using the Service, you agree to the collection and use of your information in accordance with this policy. If you do not agree, please do not use the Service.

CGS is operated by Clean Green Safe Pty Ltd, ABN 13 605 257 323, registered in Australia. We comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We collect the following categories of information:

Account information

When you create an account we collect your name and email address. If you choose to sign in with Google or Apple, we receive your name and email address from that provider. This is required to save your supplement stack and sync your data across devices.

Health profile information

To personalise your supplement ratings we collect information you choose to provide including your age, sex, height, weight, activity level, life stage (including whether you are pregnant, breastfeeding, perimenopausal, or post-menopausal), health conditions, and current medications. All health profile information is entirely optional. You may skip any or all fields and still use the core features of the Service.

Supplement data

We collect information about the supplements you scan, save, and rate within the Service, including product names, brands, barcodes, and the ratings assigned.

Symptom log data

If you use the Symptom Tracker feature, we collect your daily symptom entries including hot flush counts, sleep quality scores, mood ratings, energy levels, and any other symptoms you choose to log. This data is used solely to generate personal insights and correlations within your account.

Usage data

We collect information about how you use the Service, including the pages you visit, the features you use, the website or link that brought you to us (for example, a search engine, Instagram or Facebook, and any campaign tag in the link), and the page you first arrived on. When you create an account, this first-visit information is saved with your account so we can understand which pages and channels help people find us. We use this information only to run and improve the Service.

Device information

We collect standard device information, including your device type, operating system, browser and approximate country, for the purposes of technical support, security and performance.

We use your information for the following purposes only:

• To create and maintain your account
• To personalise your supplement ratings based on your health profile, age, life stage, health conditions, and medications
• To generate your Nutrient Gap Analysis and stack health scores
• To surface symptom and supplement correlations in the Symptom Tracker
• To send you relevant notifications about your stack, including TGA alerts for products you have saved
• To process your subscription payments through our payment provider, Stripe
• To respond to your support requests
• To improve the Service through anonymised usage analysis
• To generate AI-powered recommendations and analyses when you explicitly request them and grant permission

We do not use your health information for advertising, profiling, or any purpose other than personalising your experience within the Service.

CGS collects sensitive health information including health conditions, medications, life stage, and symptom logs. We treat this information with the highest level of care.

Your health data is:

• Stored in encrypted form at rest and in transit
• Never sold to any third party under any circumstances
• Never shared with advertisers, data brokers, or marketing platforms
• Never used to train third-party AI or machine learning models
• Used exclusively to personalise your experience within CGS
• Shared with third-party AI service providers only when you explicitly request an AI-powered feature and grant permission (see "Third-Party AI Services" below)

CGS is not a medical device and does not provide medical advice. The ratings, scores, and insights provided by CGS are for informational and educational purposes only. Nothing in the Service should be interpreted as medical advice or as a substitute for consultation with a qualified healthcare professional. Always consult your GP, pharmacist, or specialist before making changes to your supplement routine, particularly if you are pregnant, breastfeeding, or taking prescription medications.

Your data is stored on secure servers with encryption at rest using AES-256 standard encryption. All data transmitted between your device and our servers is encrypted using TLS (Transport Layer Security).

We retain your personal data for as long as your account is active. If you delete your account, all personal data including your health profile, supplement stack, symptom logs, and account information will be permanently deleted within 30 days.

We implement appropriate technical and organisational security measures to protect your data against unauthorised access, disclosure, alteration, or destruction.

We do not sell your personal information. We do not share your personal information with third parties except in the following limited circumstances:

Service providers

We use a small number of trusted third-party service providers to operate the Service, including cloud hosting, analytics services, and AI service providers. These providers are contractually bound to process your data only as directed by us and in accordance with this policy. See the "Third-Party AI Services" section below for details on AI data sharing.

Payments (Stripe)

Subscription payments are processed by Stripe. When you subscribe, Stripe collects your payment details and email address to process the payment. We receive confirmation of your subscription and limited billing details, but we never receive or store your full card number. Stripe's handling of your information is governed by its own privacy policy, available at stripe.com/au/privacy.

Hosting and analytics

The Service is built and hosted on the Base44 platform, which stores our data and provides the first-party analytics described above. We do not use third-party advertising or marketing analytics tools.

Legal requirements

We may disclose your information if required to do so by Australian law, court order, or government authority.

Business transfers

If Clean Green Safe Pty Ltd is acquired by or merged with another company, your information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.

In all other circumstances, your data stays with us.

Some of our service providers, including our hosting and analytics platform, our payment provider and our AI service providers, may store or process your information outside Australia, including in the United States. Where this happens, we take reasonable steps to ensure those providers handle your information in a way that is consistent with the Australian Privacy Principles.

Clean Green Safe uses third-party AI (artificial intelligence) services to power features such as AI Supplement Recommendations, Stack Review, AI Supplement Search, and Lab Results Analysis.

What data is sent

When you use an AI-powered feature, the Service sends specific data to a third-party AI service provider to generate your personalised results. The data sent depends on the feature:

• AI Supplement Recommendations: the family member's name, age, gender, weight, height, activity level, allergies, medical conditions, current medications, dietary restrictions, and health notes
• Stack Review: your current supplement stack (product names and dosages), health goals, health profile (age, sex, life stage), and computed nutrient coverage data
• AI Supplement Search: your supplement search query (product name or ingredient name)
• Lab Results Analysis: your uploaded lab report file and the selected family member's name

Who the data is sent to

AI features in Clean Green Safe are processed by one of the following third-party AI service providers: Google, OpenAI, or Anthropic. Which provider processes a given request depends on the feature and service availability. All three providers are bound by data protection standards equivalent to our own, and none use your data to train their AI models.

Your permission

The Service will always ask for your explicit permission before sending your personal data to a third-party AI service. You will see a consent dialog explaining exactly what data will be sent and to whom. You can choose to allow or deny the data sharing. If you deny, the AI feature will not be available, but all other features will continue to work normally.

How your data is used by AI providers

The AI service providers process your data solely to generate the response you requested. Your data is not used by these providers to train their AI or machine learning models.

The Service is intended for adults aged 18 and over. The Family Profiles feature allows adult account holders to create profiles for children and manage their supplement data. Child profile data is associated with the parent or guardian's account and is subject to the same privacy protections as all other account data.

We do not knowingly collect personal information directly from children under the age of 13. If you believe a child under 13 has provided us with personal information without parental consent, please contact us at privacy@cleangreensafe.com.au and we will delete it promptly.

Under the Australian Privacy Act you have the right to:

• Access your personal information — you can request a copy of all data we hold about you
• Correct your personal information — you can update your health profile at any time from your profile menu under Health Profile
• Delete your personal information — you can delete your account and all associated data at any time from your profile menu
• Opt out of non-essential communications — you can unsubscribe using the link in any email, or contact us
• Data portability — you can request an export of your supplement stack and symptom log data in CSV format by contacting us

To exercise any of these rights, contact us at privacy@cleangreensafe.com.au. We will respond within 30 days.

We use cookies and similar browser storage (such as local storage) to keep you signed in, remember your preferences, and record how you first found us, such as the page you landed on and any campaign tag in the link. Our payment provider, Stripe, may also use cookies during checkout to process payments securely and prevent fraud.

We do not use advertising cookies, we do not track you across other websites, and we do not sell or share your information for advertising. You can clear cookies and local storage at any time in your browser settings, although you may then need to sign in again.

We may update this Privacy Policy from time to time. When we do, we will notify you on the website or by email and update the Last updated date at the top of this policy. Your continued use of the Service after any changes constitutes your acceptance of the updated policy.

If you have any questions about this Privacy Policy or how we handle your data, or if you wish to make a privacy complaint, please contact us:

If you are not satisfied with our response to a privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.